Townsend believes that many people today no longer have the drive to work hard or pursue goals because of the expectation that things should be made easier for us. i.e. entitlement. Here, Townsend provides clear strategies to address entitlement issues in ourselves and others to end the delusions, lack of motivation and increase our self-esteem and productivity.

This is a good wake up call to take accountability for our actions (or lack thereof), develop our resolution, perseverance and problem-solving abilities.